This is to inform all prospective bidders that the following amendments have been made to the mentioned tender, with the submission deadline remaining unchanged.

Tender Title: Supply, installation, implementation, configuration & commissioning of an integrated contact center solution with ticketing system at the BNBL Corporate Office in Thimphu, and DR site, Phuntsholing

Tender Reference No.: BNBL/PO-Tender/TH-6/2026/751 dated 23 March 2026

Original Issue Date: 23 March 2026

Original Tender Link: https://bnb.bt/notice-inviting-tender-23-03-2026/

Amendment Details:

1.Amendment 1

Removal of the requirement at Serial No. 38, “Agentic AI Powered Service Coach,” from Annexure III: Bill of Materials (BOM).

2. Amendment 2 

Removal of the wording “Subscription fee for Cloud platform” from Serial No. 2 of Annexure IV: Bill of Quantity (BOQ).

All other terms and conditions of the bidding document remain unchanged.

Bidders are advised to take note of the above amendments and submit their bids accordingly, along with the revised bidding document attached below.

For further clarification, please contact the Procurement Officer, HRA Department, BNBL Corporate Office, Thimphu at Telephone No. 02-328577, Extension No. 1276 or email at procurement@bnb.bt during office hours.

Management