BNB Remit is a mobile and web application for Person-to-Person (P2P) money transfer from Australia to Bhutan only. The money transferred will be directly deposited to the beneficiary’s account maintained with us and other banks in Bhutan. It is facilitated by the Bank National Bank Ltd. in partnership with Transcash International Pvt Ltd., a company incorporated in Australia, registered under the license name of iPay Remit.

What is BNB Remit?

BNB Remit is a mobile and web application for Person-to-Person (P2P) money transfer from Australia to Bhutan only. The money transferred will be directly deposited to the beneficiary’s account maintained with us and other banks in Bhutan. It is facilitated by the Bank National Bank Ltd. in partnership with Transcash International Pvt Ltd., a company incorporated in Australia, registered under the license name of iPay Remit.

Features

User Registration via Phone number
KYC and email verification (done by AUSTRAC)
Login via Phone number or email address
Add Beneficiary
Incentive Automated

Features

Customer Query
Send Money (in two types of currencies, i.e. AUD & BTN within BNB and BTN to other banks in Bhutan)
Check Rate
Customer contact points through Whatsapp and contact center

Any Bhutanese Living Aboard (BLA) or Non-Bhutanese are eligible to use BNB Remit.

  • To register on BNB Remit, you need to download the BNB Remit app from the App Storeor Google Play Store. You can also register through our web application at https://www.bnbremit.bt
  • Click on the “Register” button to proceed with the registration.
  • New users will receive a 6 digit OTP in their mobile for verification purposes.
  • Login to the app to create your profile and start using the BNB Remit Services.
  • If you are an existing user, directly Login to the application.

  • For Bhutanese Living Aboard, you need to submit a valid Bhutanese passport copy.
  • For Non-Bhutanese you can register using your valid passport or driver’s license.

  • After successfully signing up, go to “Your Details” to complete the registration and KYC verification.
  • Fill in the personal information, address details and document details.
  • Submit a copy of the document. For Bhutanese, select Bhutan as a “Document Issued Country”.
  • Once all the above information has been submitted, it will be reviewed by our team.
  • If your KYC is not reviewed, a “KYC Not Verified” status will be displayed.
  • If your KYC has not been submitted, “KYC Not Completed” status will be displayed.
  • If your KYC has been rejected by the bank, “KYC Rejected” status will be displayed. In such a case you need to re-submit the documents. You will be allowed to re-submit KYC only three times. After the third attempt you will have to contact the bank for KYC
    verification.
  • Once your KYC verification has been completed, you can start to send money.

  • You need to add a beneficiary to send money. Click on “Beneficiary” to add beneficiary details.
  • Click on “Send Money” to transfer the funds.
  • Select beneficiary from the beneficiary list. Beneficiary details will be auto-populated, then click on “Continue”.
  • Enter the amount you want to transfer.
    a. If the beneficiary’s account is BTN, the converted amount will be displayed. The incentive amount will also be displayed and will be deposited in the same account.
    b. If the beneficiary’s account is AUD, the beneficiary will receive the equivalent AUD amount. You should enter the beneficiary’s BTN account number to transfer the incentive amount.
    c. If the beneficiary does not have a BNB account in BTN currency, the incentive must be claimed in person over the counter.
  • You will have two payment methods: PayID or Bank Transfer (BSB account). Choose one of the payment methods, confirm and a transaction will be created.
  • Navigate to the Australian Banking Application and transfer the fund to the above chosen payment method account. Retain the fund transfer receipt.
  • Pls ensure to enter the transaction reference number in the description field while making the PayID payment or Bank account transfer in your Australian Banking Application.
  • Return to the BNB Remit app and upload the receipt of the fund transfer to complete the transaction.

Please note: Kindly avoid third party transactions, which includes transferring funds from another individual’s bank account, even if they are family or friends to ensure compliance with regulation and prevent any breaches.

  • AUD 5.5 per transaction irrespective of the transaction amount.
  • No charges on interbank transfers (promotional facility)

  • Monthly transaction limit is up to 100,000 AUD (on per day basis or within the last 30 days whichever is higher).
  • Any amount above 7500 AUD in a month will fall under compliance check and additional documents will be requested. You will have to submit the latest pay slip or bank statement dated no older than 90 days before the transaction date (The bank statement must be complete with no pages missing).

The amount will be refunded in the following situations:

  • Third-party transaction reflected in your bank statement when the transaction amount is more than AUD 7,500.
  • Failure to provide or upload requested details such as a passport or other documents.
  • Upon customer request.

a. Refund fee of 5 AUD will be charged for every refund.

b. Refunds should be claimed within the two weeks of transferring the amount.
c. If the beneficiary does not have the fund, the bank will not be liable to process the refund.

  • Transaction will be deposited within one working day unless a compliance check from AUSTRAC is required.
  • To ensure smooth processing of transactions, please ensure to provide accurate KYC details and fill in the beneficiary information correctly. Include the beneficiary’s full address details in the designated ‘Full Address Field,’ which should encompass details such as house number, street name, nearest landmark, city, and country. The format should resemble something like ‘BNBL, Corporate Office, Thimphu, Bhutan’.

  • BNB Remit offers payouts in two currencies i.e. AUD and BTN.
  • AUD payout will be facilitated to BNB account holders only.
  • BTN payout will be facilitated to both BNB and other bank’s account holders.
  • AUD amount received in the AUD accounts can be withdrawn as per the Inward Remittance Rules and Regulations 2023.
  • The exchange rate set by the Royal Monetary Authority of Bhutan will be applied for BTN payout.

  • Incentive amount will be calculated and displayed whenever it is provided by RMA.
  • The incentive amount will be deposited in the beneficiary’s BTN account.
  • Incentives can be claimed in BTN only.