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Internet Banking Safety Notices

Don't get caught through phishing

We're all used to getting some pretty strange emails in our inboxes asking us to "click here" or send information about ourselves, or even making promises of great wins. While Internet offers convenient access to services such as shopping and banking, it also holds risks to the security of your personal information and money. One such risk is "phishing", used by criminals in ever-changing ways to ultimately take your money.

What is phishing?

Phishing is the act of a fraudster sending emails that claim to be from a recognized organization, e.g. Bhutan National Bank, to mislead the recipient into revealing sensitive information for use in identity theft. The recipient is told to visit a website where they are asked to enter sensitive information such as passwords, credit card details or bank account numbers. This website is a fake website that has no association with the recognized organization, however closely resembles the recognized organizations website in terms of aesthetics. Once the recipient supplies their details the details are email to the fraudsters. The victim is then redirected to the legitimate website.

What we are doing to protect you?

We are committed to protecting the confidentiality of your banking details. We are always looking out for sites that pretend to represent Bhutan National Bank or any of our subsidiaries. When we find a false website we take measures to close them down as soon as we can. We also do our best to make sure our customers are told of new ways criminals may try get information out of you. To make online transacting safer, you will be provided with a OTP (One Time Password). One-time password is a unique and time-sensitive password used as a security on selected Internet banking transactions. The password is auto-generated by our system which is valid for one Internet banking transaction session. You can contact our nearest branch for more information.

How you can protect yourself?

Never give your personal details to anyone without making sure that they are who they say they are. Bhutan National Bank representative will never ask you for personal or banking information in an email. You should view emails and pop-up windows asking for your personal information with the same amount of suspicion you would the person behind you in an ATM queue.

Treat emails that appear to be from us asking for personal details with suspicion
Never reply to their email or get into a conversation with them
Never provide your personal details, for example, your username or account details by email
Do not follow any links in emails to reach our Internet banking website. Always enter our website address to connect to our Internet banking site.

What you can do if you suspect phishing?

Let us know if you are not sure about an email or website saying it Bhutan National Bank's. Please forward the email to . Do not respond to that email. We will get back to you as soon as possible. By sending it to us you may help us close down an illegal site and help save others from falling victim to these criminals.

If you've given out your details

Call us immediately on (02) 328577 ext- 437, 438 if you think you have in one way or another given your banking details to a criminal.
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